Frequently Asked Questions

HOW DO I MAKE PAYMENTS IF I DON’T HAVE A CREDIT CARD?


At checkout, select the “Offline Payment” payment option when placing order. Once order has been placed, you can make payment transfer to us. Bank: HSBC Account Name: The Teney Company Account number: 582-412110-838 OR FPS payment: FPS ID: 0750992 Please contact us immediately at info@wanshophk.com or 68498711 with proof of payment and will process your order.




CAN I SWAP A PRODUCT FOR ANOTHER PRODUCT AFTER ORDERING?


We are not able to swap products after you place an order. However, you can contact us and we will assess how we can offer help with your order.




HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?


For orders where Standard delivery is chosen, we endeavour to dispatch orders within 2-3 business days after an order has been confirmed, however this cannot be guaranteed. For orders where Priority delivery is chosen, we orders will be dispatched within 1 business day after an order has been confirmed. Shipping to certain areas in Hong Kong or during extreme weather conditions might take a few extra days.​




ARE MY ABLE TO APPLY MORE THAN ONE DISCOUNT COUPON TO MY ORDER?


Our system will only allow one coupon to be applied for each order.




WHAT HAPPENS IF THERE HAS BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST IN TRANSIT)


We will consider issuing a refund. Please contact us immediately at info@wanshophk.com or 6849 8711 for any purchase return or refund considerations. If products cannot be delivered for any reason, we will arrange for a full refund of the purchase price, including delivery costs incurred.




HOW DO I GET VIP MEMBERSHIP?


Updated: Oct 1, 2020 No special application process is required to become a VIP member. 1. Spend up to HK$600 in a single order and you are automatically eligible for VIP Membership. 2. We verify member eligibility proactively so you don't need to do anything, just meet above criteria. 3. Once you are eligible, we will send you an email confirming your VIP Membership and how to enjoy the benefits that come with it. 4. You will enjoy: Special weekend discounts Featured items promos Exclusive store privileges Access to the regular SHOP as well a unique VIP SHOP which will offer numerous privileges and added benefits Once you are VIP member, you need to sign up/login to an account on the store to enjoy some of the benefits.




WHAT DO I ENJOY AS A VIP MEMBER?


Once you are VIP member, you need to sign up/login to an account on the store. You will enjoy: Special weekend discounts Featured items promos Exclusive store privileges Access to the regular SHOP as well a unique VIP SHOP which will offer numerous privileges and added benefits




HOW DO I MAKE PAYMENTS WITH A CREDIT CARD WITHOUT CREATING OR HAVING A PAYPAL ACCOUNT?





WHAT IF I CANNOT FIND WHAT I AM LOOKING FOR?


As we continue to add more products to the store, we are constantly looking to meet your needs as much as we can. Please contact us at info@wanshophk.com or 6849 8711 if there are any products you are in need of or would like to order and we will to try our very best to have it fulfilled within reasonable time.




HOW DOES THE REFER A FRIEND PROGRAM WORK?


Our Refer a Friend program is one of the ways to thank our new and existing customers for shopping with us. 1. You can refer a friend to shop on our online store. 2. At checkout, your friend will need to Add note with either referer’s name or email address or phone number before completing the order. This is very important. 3. After processing the order, we will provide both the referer and referee a HK$30 discount coupon that can used for their next purchase. 4. The coupons can be applied on orders with a minimum subtotal of HK$200. 5. The coupons are valid for 45days from date of issue and will expire if not used. 6. Each coupon can only be used once.​