Delivery & Returns

Delivery Policy

Delivery

Wanshop anticipates all orders to be delivered in 3-5 business days from the time an order has been confirmed. This is a maximum estimate, in most cases, delivery is done sooner. Reminder that business days can be counted as  Monday - Friday excluding weekends and holidays.

 

In case recipient is not available at time of first delivery attempt,  the delivery time will be longer.

 

If you have not received you order in 5 business days from placing your order, please contact us immediately at info@wanshophk.com or 6849 8711 so we can try our best to find out the reason for the delay.

 

We will usually include tracking numbers with orders that are sent through third party delivery couriers. 

In certain situations, we will deliver ourselves directly to you in which case, we will schedule delivery at an agreed period e.g. for urgent deliveries.

 

In case of typhoon signal No.8 is raised or a black rainstorm warning is in effect, dispatch and/or delivery might be delayed.

 

Delivery Coverage

Delivery service is  available all most parts of  Hong Kong, including Sai Kung, Tung Chung, Discovery Bay, Northern New Territories and many other remote areas except area with unaccessible roads or with restricted access.

 

In case, there is some limitations with access to the delivery address  like e.g.  a lot of stairs, inaccessible roads, pickup of the delivery should be arranged at a location where reasonable access e.g. for some village houses can only be delivered to the ground floor.

 

If you have not received you order within 5 day Business days, please contact us immediately at info@wanshophk.com or 6849 8711 

 

Delivery Fees

Delivery charges are based on weights.

 

Below are delivery rates:

0-5kg ->      HK$30

5-15kg -> HK$50

15kg  upwards   -> HK$70

However, delivery is free for purchases of HK$400 or more.

 

Return & Refund Policy

No refunds or exchanges will be issued with the exception of defective items or items damaged during transit.

Please contact us immediately at info@wanshophk.com for any purchase return or refund considerations.

If products cannot be delivered for any reason, we will arrange for a full refund of the purchase price, including delivery costs incurred.

OUR STORY

CONTACT US

info@wanshophk.com

+852 6849 8711

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